Privacy policy

This Global SafeTrack Systems Privacy Policy is designed to inform you how we and our partners GARMIN and INREACH/IRIDIUM/GSM operators ("INREACH/IRIDIUM/GSM") process your personal information when you visit the Global SafeTrack Systems website, create a ProteGear account, register and use your INREACH/IRIDIUM/GSM device, subscribe to and use GSM or satellite communications services, and use the Earthmate app and Explore app.
"Personal Information" means information regarding an identified or identifiable natural person.
To go to a specific section of this Privacy Policy, click on one of the links below:
- Categories of Personal Information Processed by Global SafeTrack Systems
- Categories of recipients of personal data
- Transmission of personal data
- Cookies and similar technologies
- Children
- Updates of the privacy policy
- Storage of personal data
- Responsible person and data protection officer
- your rights
 
Categories of personal data processed by Global SafeTrack Systems
PERSONAL DATA PROCESSED DURING THE CREATION OF A PROTEGEAR ACCOUNT
When you create a ProteGear account you will be asked to provide your email address and name. If you wish, you may provide only your first name or a nickname instead of your full name.
 
PURPOSES AND LEGAL BASIS:
(a) Global SafeTrack Systems processes your email address as you log into your account using that email address and password. The legal basis for processing the email address for this purpose is based on Global SafeTrack Systems' legitimate interest in protecting the security of your account.
(b) Global SafeTrack Systems also processes the email address to send you important information about your devices, apps, subscription or account, such as important security information or material changes to this Privacy Policy. The name you provide will be linked to your ProteGear account. The legal basis for processing the email address for this purpose is based on Global SafeTrack Systems' legitimate interest in providing you with important information about your devices, apps, subscription or account.
(c) If you consent to receive marketing information from Global SafeTrack Systems, Global SafeTrack Systems will also process your email address to send you marketing information about Global SafeTrack Systems products and apps. The legal basis for processing your email address for this purpose is your consent. You can withdraw your consent at any time by changing the preferences in your ProteGear account or by clicking the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Global SafeTrack Systems are based on the preferences set in your ProteGear account, the location indicated by your Internet Protocol (IP) address, the types of Global SafeTrack Systems equipment you have added to your ProteGear account and the subscriptions in your ProteGear account. The legal basis for processing this information for this purpose is Global SafeTrack Systems' legitimate interest in reducing the number of marketing emails sent to individual customers by selecting which customers receive a particular marketing email rather than sending the marketing email to all customers who have consented to receive marketing emails.
(d) Global SafeTrack Systems also processes your email address to link it to your ProteGear account when you contact our support. The legal basis for this processing is our legitimate interest in providing quality support.

PERSONAL DATA PROCESSED WHEN YOU LOG IN TO YOUR PROTEGEAR ACCOUNT WITH THE SOCIAL NETWORKS LOGIN DATA IF YOU SO WISH
You have the choice to log in to your ProteGear account using social networking credentials (for example, your Facebook credentials). If you choose to do so, you will be asked during your first login if you agree that the social networking provider may share certain information with Global SafeTrack Systems, such as your name, email address, profile photo, posts, comments and other information related to your social networking account. This information is provided to Global SafeTrack Systems by the social networking provider based on the way the social networking login configuration works. However, Global SafeTrack Systems collects and processes only your email address from all this information. If you do not want the social networking provider to share your information with Global SafeTrack Systems, you can simply log in to your ProteGear account using your ProteGear account login details and not use your social networking login details.
PURPOSE AND LEGAL BASIS:
Global SafeTrack Systems will link the email address provided by the social networking provider to your ProteGear account so that in the future you can log into your ProteGear account using your email address if you no longer wish to use your social networking credentials. The legal basis for processing this information for this purpose is Global SafeTrack Systems' legitimate interest in providing you with an alternative login method and protecting your account.
 
PERSONAL DATA PROCESSED WHEN YOU PURCHASE A SUBSCRIPTION TO INREACH/IRIDIUM/GSM SATELLITE COMMUNICATIONS SERVICES
When you purchase an INREACH/IRIDIUM/GSM subscription, INREACH/IRIDIUM/GSM collects your e-mail address, mailing address, billing address, telephone number, and contact information for the emergency contacts you specify. Vantiv, a third-party provider, processes payment card information when you purchase a subscription to INREACH/IRIDIUM/GSM satellite communications services. Please read the Privacy Policy carefully.
 
PURPOSE AND LEGAL BASIS:
(a) INREACH/IRIDIUM/GSM processes the e-mail address to associate it with your subscription to INREACH/IRIDIUM/GSM Satellite Communications Services, to enable you to send and receive e-mail to and from other users of INREACH/IRIDIUM/GSM equipment, and to send you billing and other information regarding your subscription to INREACH/IRIDIUM/GSM Satellite Communications Services. The legal basis for processing the email address for these purposes is to fulfill the subscription agreement.

(b) INREACH/IRIDIUM/GSM processes your postal address, as GEOS and the GEOS International Emergency Response Coordination Center ("IERCC") use the postal addresses of INREACH/IRIDIUM/GSM subscribers to determine whether the SOS button has been inadvertently activated by a subscriber at their residence. The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to reduce the number of false alarms.
 
(c) INREACH/IRIDIUM/GSM processes the telephone number, as it is used by GEOS and IERCC to determine whether the SOS button has been inadvertently activated by the Subscriber at his/her residence, and is used by INREACH/IRIDIUM/GSM to contact Subscribers for billing information The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to reduce the number of false alarms and to contact subscribers regarding their billing information.
 
(d) INREACH/IRIDIUM/GSM processes contact information for the emergency contacts you have designated so that INREACH/IRIDIUM/GSM and/or GEOS and IERCC can communicate with these emergency contacts if you are in an emergency situation. The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to communicate with the emergency contacts designated by you if you are in an emergency situation.
 
(e) INREACH/IRIDIUM/GSM processes the email address to send you emails to keep you as a subscriber, if you are a resident of the United States and do not object to receiving these emails, or if you are a resident outside of the United States and have consented to receive these emails. The legal basis for this processing is your consent, which you may withdraw at any time.
 
PERSONAL DATA PROCESSED WHEN USING THE INREACH/IRIDIUM/GSM SATELLITE COMMUNICATION SERVICES
The INREACH/IRIDIUM/GSM products and satellite communication services are used to notify appropriate authorities that emergency assistance is required. To enable INREACH/IRIDIUM/GSM and Global SafeTrack Systems, its affiliates and service providers to provide this service, INREACH/IRIDIUM/GSM and Global SafeTrack Systems process text, SMS and email messages, sent to and from your INREACH/IRIDIUM/GSM device, and INREACH/IRIDIUM/GSM and Global SafeTrack Systems processes the position of your INREACH/IRIDIUM/GSM device when the INREACH/IRIDIUM/GSM device is communicating with Iridium satellites.
PURPOSE AND LEGAL BASIS:
The performance of a contract.

 

PERSONAL DATA PROCESSED DURING THE USE OF THE INREACH/IRIDIUM/GSM SATELLITE COMMUNICATION SERVICES
The INREACH/IRIDIUM/GSM products and services are used to notify appropriate authorities of the need for emergency assistance. To enable INREACH/IRIDIUM/GSM and Global SafeTrack Systems, its affiliates and service providers to provide this service, INREACH/IRIDIUM/GSM and Global SafeTrack Systems process text, SMS and email messages, sent to and from your INREACH/IRIDIUM/GSM device, and INREACH/IRIDIUM/GSM and Global SafeTrack Systems processes the position of your INREACH/IRIDIUM/GSM device when the INREACH/IRIDIUM/GSM device is communicating with Iridium satellites.
Iridium Communications Inc. is located in McLean, Virginia, United States.  GSM mobile operators are located in the country where you are using the device.
The corresponding Iridium privacy policy can be found here:
https://www.iridium.com/service-provider-gdpr-privacy-notice/
PURPOSE AND LEGAL BASIS:
The performance of a contract.


PERSONAL DATA PROCESSED WHEN USING THE GLOBALMAIL SERVICE:
When you use the ProteGear GlobalMail system, we store data for the purpose of sending text messages (EMAIL / SMS etc) to and from the device and request further processing via MailGun services, with servers located exclusively in the EU.
PURPOSE AND LEGAL BASIS:
 
 
The fulfillment of a contract.
 
PERSONAL DATA PROCESSED DURING COMMUNICATION WITH GLOBAL SAFETRACK SYSTEMS OR INREACH/IRIDIUM/GSM:
When you communicate with our support team by email, telephone, online or in person, we collect personal information such as your name, mailing address, telephone number, email address and contact preferences, as well as information about the Global SafeTrack Systems products you own, such as serial numbers and date of purchase, and information about your subscriptions. We may also create event logs that may help diagnose product or app performance issues and record information regarding the support or service issue. To improve customer service, but subject to applicable laws, we may record and review conversations with customer service representatives and analyze feedback provided to us through voluntary customer surveys. With your consent, our Customer Service Representatives may log into your ProteGear account where appropriate to assist in the handling and resolution of the problem.

PURPOSE AND LEGAL BASIS:
We use this information to provide you with customer and product support and to monitor the quality and nature of the customer and product support we provide to our customers. The legal basis for processing this information for these purposes is the legitimate interest of Global SafeTrack Systems and INREACH/IRIDIUM/GSM in providing quality product support. The legal basis for logging into your ProteGear account, where appropriate to assist in the handling and resolution of the issue, is your consent, which you may revoke.
 
Categories of recipients of personal data
GEOS AND IERCC:
When you use the Satellite Communication Services and trigger an SOS Distress Signal, INREACH/IRIDIUM/GSM will disclose various information, including name, e-mail address, mailing address, telephone number, content of the message, time of transmission, and the identity and location of the sender and recipient of the message, to GEOS and the GEOS International Emergency Response Coordination Center ("IERCC"); we may also provide this information to appropriate authorities and law enforcement agencies and members of your family. GEOS and IERCC may also provide information necessary for emergency services.
 
SEARCH, RESCUE AND EMERGENCY SERVICES:
When you use the satellite communication services and trigger an SOS emergency signal, INREACH/IRIDIUM/GSM may provide various information, including name, e-mail address, mailing address, telephone number, message content, time of transmission, and the identity and location of the sender and recipient of the message, to appropriate search and rescue and emergency services. GEOS and IERCC may also provide this information to relevant search and rescue and emergency services, as applicable.
 
FAMILY MEMBERS:
INREACH/IRIDIUM/GSM may also provide information, such as the content of the message, the time of transmission, and the identity and location of the sender and recipient of the message, to family members listed in your subscription settings, if you so choose.
 
PEOPLE YOU INVITE TO TRACK THEIR POSITION:
You may invite family, friends, or others to track your progress on your computer or mobile device through the Web-based MapShare / TripShare™ portal. The INREACH/IRIDIUM/GSM device sends track points at pre-determined intervals so others can track your position online. You can also invite family members, friends, and others who stayed at home to send a position request to your INREACH/IRIDIUM/GSM device via MapShare / TripShare to maintain your GPS position, track your path, and exchange messages while you travel. You can also integrate your MapShare / TripShare page into a blog, website or social media if you wish.
 

OTHER SERVICE PROVIDERS:
Global SafeTrack Systems uses cloud services from third parties such as Adobe and Emarsys to support email delivery. These services track email-related activity, such as whether the email was opened, whether links in the email were clicked, and whether purchases were made after clicking on those links. Global SafeTrack Systems uses this information to analyze the level of interaction with these emails. Global SafeTrack Systems works with external service providers to better understand how our websites and apps are used and for similar purposes.
 
INREACH/IRIDIUM/GSM uses SendGrid to send messages from Global SafeTrack Systems INREACH/IRIDIUM/GSM devices to email addresses, and SmartFocus to send newsletters and other content to subscribers via email.
 
FURTHER DISCLOSURE OF INFORMATION:
We may disclose information about you to others: (a) if we have your effective consent to do so; (b) to comply with a valid subpoena, law, court order, legal process or other legal requirement; (c) to enforce our terms or policies; (d) to seek available remedies or defend legal claims; or (e) when we believe it is necessary or appropriate to try to help you if you are in an emergency situation.
In addition, we may disclose your personal information in the event of any reorganization, merger, sale, joint venture, transfer, assignment, transfer or other disposition of the business, assets or shares of Global SafeTrack Systems or INREACH/IRIDIUM/GSM, whether in whole or in part, including, but not limited to in connection with bankruptcy or similar proceedings, to affiliates, subsidiaries or third parties, provided that any such party to whom we transfer personal information is not permitted to process your personal information in a manner different from that disclosed in this Privacy Policy without informing you and, where required by applicable law, obtaining your consent.
 
Transmission of personal data
Global SafeTrack Systems is a global company. In order to provide our products, apps and services, we may need to transfer your personal information to other Global SafeTrack Systems companies in other countries. Personal data relating to individuals residing in a European Economic Area country or Switzerland is processed under the control of Global SafeTrack Systems GmbH.
Cookies and related technologies
 
WEBSITE:
In order to better analyze how you and other visitors navigate the Global SafeTrack Systems Explore website, to compile statistical data on website usage and response rates, to diagnose problems with Global SafeTrack Systems servers, and to administer the Global SafeTrack Systems Explore website, we collect certain information when you visit our website with the assistance of outside analytical service providers. This information includes the IP address, geographic location of the device, browser type, browser language, the date and time of the request, the times you visit, page views and the page elements (e.g., links) you click. We may use cookies, tracking pixels, web beacons, clear gifs or similar tools on our website or in our email messages to help us collect and analyze this information. We use this information to provide better, more relevant content on our website, to identify and resolve problems and to improve the user experience on our website.
If you do not want information collected through the use of these technologies, most browsers give you the ability to automatically reject many of these technologies or to choose to reject or accept them.
If you are a resident of the European Union or a jurisdiction where we require your consent to use cookies on our websites, you have the ability to manage your cookie preferences on the websites, except for certain cookies that are necessary for the operation of the website, which you cannot disable.
The following are some of the third-party analytics and related services we currently work with:

 

ANALYSIS SERVICES:
- Google: Google Analytics is used to collect usage statistics, demographic data and interests of users and user behavior on websites. We also use the Google Search Console to understand how our website visitors find our website and to improve our search engine optimization. Learn more about how Google Analytics may use this analytical information, how we may monitor the use of your information, and how to opt-out of Google Analytics' use of your information.
 
Children
Our websites and apps are not directed to anyone under the age of 16, and we ask that individuals under the age of 16 do not provide Global SafeTrack Systems with any personal information. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
 
Privacy Policy Updates
We may occasionally update this privacy statement when we add new products and apps, improve our current offerings, or as technologies and laws change. You can find the date of the last revision of this Privacy Policy in the "Last updated" legend at the top of the page. Changes will be effective upon posting of the revised Privacy Policy.
If there are material changes, we will notify you and, where required by applicable law, we will seek your consent. We will notify you by email or by posting a notice of the changes on the Global SafeTrack Systems websites and apps that link to the Privacy Policy.
 
Storage of personal data
We store your personal information for as long as your ProteGear account is deemed active. You will also find a description of your right to have your data deleted under "Your rights" below.
 
Responsible person and data protection officer
If you are located in a country in the European Economic Area or Switzerland, the responsibility for the personal data collected by Global SafeTrack Systems is subject to Global SafeTrack Systems GmbH, Filzenweg 14, 83071 Stephanskirchen. The EU Data Protection Officer of Global SafeTrack Systems can be found at the same address and can be contacted by email at the following address: euprivacy@protegear.com.
 
Your rights
If you are a resident of the European Union, you have the right under the Basic Data Protection Regulation to request Global SafeTrack Systems to access, correct or delete your personal data, the right to data transferability, the right to limit the processing of your personal data, the right to object to the processing of your personal data and the right to lodge a complaint with a supervisory authority. If you are located outside the European Union, you may have similar rights under local law.
To request access to or correction, transferability or deletion of personal information or to delete your ProteGear account, please visit the Account Management Centre.
If you are a resident of the European Union and wish to exercise your right to limit or object to the processing of your data, please contact the EU Data Protection Officer of Global SafeTrack Systems: Global SafeTrack Systems GmbH, Filzenweg 14, 83071 Stephanskirchen, Germany; email: euprivacy@protegear.com. If you are not a resident of the European Union, but believe that you are entitled under local law to restrict or object to the processing of data, please contact Global SafeTrack Systems International, Inc. at privacy@protegear.com.

 

These terms and conditions apply to all InReach tariffs: https://www.garmin.com/de-DE/privacy/inreach/policy/
 
This consent may only be given by users who are older than 13 years of age. If you are younger, please ask your legal guardian for advice.
 
Please click here if you wish to withdraw your consent: mailto:info@globalsafetrack.com


Notes on data processing in connection with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the person responsible for data processing on this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as "Google".

Google Analytics uses "cookies", which are text files placed on the visitor's computer, to help the website analyze how the visitor uses the site. The information generated by the cookie about the use of this website by the visitor (including the shortened IP address) is usually transferred to a Google server and stored there.

Google Analytics is only used with the extension "_anonymizeIp()" on this website. This extension ensures that the IP address is made anonymous by shortening it and excludes the possibility of direct personal reference. The extension shortens the IP address of Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The IP address transmitted by the corresponding browser within the framework of Google Analytics is not merged with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activities and to provide further services to the site operator in connection with the use of the website and the Internet (Art. 6 para. 1 lit. f DSGVO). The legitimate interest in the data processing lies in the optimisation of this website, the analysis of the use of the website and the adaptation of the contents. The interests of the users are sufficiently protected by the pseudonymisation.

Google LLC. is certified according to the so-called Privacy Shield (list entry here) and guarantees on this basis an appropriate level of data protection. The data sent and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 50 months. Data whose retention period has been reached is automatically deleted once a month.

The collection by Google Analytics can be prevented by adjusting the cookie settings for this website. The collection and storage of the IP address and the data generated by cookies can also be refused at any time with effect for the future. The corresponding browser plugin can be downloaded and installed under the following link: https://tools.google.com/dlpage/gaoptout.

The visitor can prevent Google Analytics from collecting data on this website by clicking on the following link. An opt-out cookie is set to prevent future collection of data when visiting this website.

Further information on the use of data by Google, setting and objection options, can be found in the privacy policy of Google (https://policies.google.com/privacy) and in the settings for the display of advertising by Google (https://adssettings.google.com/authenticated).


reCAPTCHA
In order to protect your requests via internet form we use the service reCAPTCHA of the company Google LLC (Google). The query serves to differentiate whether the input is made by a human being or abusively by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the service reCAPTCHA to Google. For this purpose, your input will be transmitted to Google and used there. Your IP address will, however, be shortened by Google within member states of the European Union or in other signatory states of the Agreement on the European Economic Area before it is used. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser in the context of reCaptcha is not combined with other data from Google. For these data the deviating data protection regulations of the enterprise Google apply. You can find further information on Google's privacy policy at: https://policies.google.com/privacy?hl=de

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